Ticket Information - ID: #1416
| ID: | Category: | Severity | Reproducibility | Date Submitted | Updated By: |
|---|---|---|---|---|---|
| 0001416 | Bug Reporting | normal | always | 06/23/25 07:01AM | lozertuser |
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| Summary: | Clicking login only refreshes the page, login fails |
| Description: | I cannot log into my account, when I enter my information and click on login, the site simply refreshes with both boxes empty. The site also doesn't ask for any verification that I could have missed. |
| Additional Info: | Using Brave 1.79.126, Chromuim 137.0.7151.119, Cookie/Tracker blocking was disabled |
Jerl replied at 2025-06-23 08:48:53  |
| This means that you entered the wrong password. |
TemporaryAcc9257 replied at 2025-06-23 09:19:33 |
| I did not enter the wrong password 5 times in a row. The chances that I mistyped the password twice in the same way during account registration are pretty much zero. |
TemporaryAcc9258 replied at 2025-06-23 09:50:20 |
| Update: When I registered, I linked my E-mail address to the account I was referring to. Now I tried to send a password reset link to my e-mail, thinking that maybe this could work. I'm not getting any emails. I've resent it twice now and nothing is showing up at my inbox? Why is nothing working?? Why does it seem like I'm the only one who has this issue? |
Jerl replied at 2025-06-23 15:35:54 |
| If you didn't enter the wrong password, you likely entered the wrong username. That would also explain why you aren't getting any emails. What username are you entering? |
TemporaryAcc9258 replied at 2025-06-23 16:32:51 |
| Well, I clearly didn't enter the wrong username. I typed in that very same username in the "forgot password" section and the site said that it sent an email. If it had been wrong, the site would've told me that they didn't find that name in their database, I already checked. The fact the site told me that it sent an email when it didn't is what confuses me. And no, I did not type in the wrong email adress during registration either. |
Jerl replied at 2025-06-23 16:49:10 |
| There is no difference between what happens when a wrong password is submitted and when a wrong username is submitted. It does not give a notice that the username entered does not exist. If the login fails for any reason other than a ban, it redirects to the login page. |
TemporaryAcc9258 replied at 2025-06-24 15:22:37 |
| Nope, there's definitely something wrong with how certain passwords are being handled. I made a new account with a much simpler password, and I can log into that one over and over without an issue. Then I tried making an account with the more complex password I tried to use previously, and that one fails again. Either the site has an issue with one of the special characters I used in that password, or it's some wierdness with the keyboard (I'm not using an american layout keyboard fyi) but it's certainly NOT a typo. |
lozertuser replied at 2025-07-26 18:23:22 |
| Try creating a new account again. Maybe double escaping was happening. Updated some code, try now. |